Hotels' custumers research

My name is Aiste. Now I am writing my bachelor thesis, the topic is: „Hotels' customers analysis“. With relation to my bachelor thesis i am doing RESEARCH OF hotels customers. Thank you very much for your help!!!! If you can, please send this link to your friends, it would help me very much!! ...........NOTES- ------ -PLEASE when you end filling questionnaire- press at the end GERAI (in Lithuanian it means GOOD)....so, your questionnaire will be submitted!

1. Where do you come from?

  1. Germany
  2. Alexis
  3. Poland
  4. Edinburgh
  5. Scotland
  6. USA
  7. Scotland
  8. Scotland
  9. Chile
  10. UK
…Daugiau…

2. In which country were you staying in hotel?

3. Could you say what city were you staying in?

  1. Vilnius
  2. Johan
  3. Inverness
  4. Perth, Aberfoyle, Aberdeen, Edinburgh, Glasgow
  5. Edinburgh
  6. Edinburgh
  7. Glencoe... not a city
  8. Inverness
  9. Kaunas / Vilnius
  10. Brodick
…Daugiau…

4. Was that your first visit to this country?

5. What was/were your reason for staying in this hotel?

Other:

  1. Kevin
  2. Holidays
  3. Work
  4. visit relatives

6. What were your reasons for visiting this country?

Other:

  1. Interested in the history of the Baltic Countries
  2. Lithuanian history, culture and architecture are quite interesting, plus it has daily flights to UK
  3. I like to visit the capital city occasionally.

7. Where did you get information about the country before coming here?

Other:

    8. Was that your first stay in this hotel?

    9. Could you describe why you chose this hotel?

    Other:

    1. 1. It's in the Old Town. 2. It used to be a convent. So I expected peace and quiet, and I got it.
    2. Location was good and price was reasonable
    3. The Glasshouse Hotel is very unusual. Reception is in an old converted church. The rooms are all on the penthouse level on the top of an adjoining building. All rooms have doors out onto a roof terrace with terrific views of the city.

    10. Could you rank the importance of these factors in choosing the hotel?

    1. 5 is highest point, 1 is lowest point
    2. 5 is highest point, 1 is lowest point
    3. 5 is highest point, 1 is lowest point
    4. 5 is highest point, 1 is lowest point
    5. 5 is highest point, 1 is lowest point
    6. This hotel does not have...car rental...internet services(which is good when relaxing)...Entertainment services... Organization of conferences and seminars... Organization of cultural performances... photocopying...fax... Post office service... Interpreter or translator service... Currency Exchange office...Ironing...washing, cleaniing services... Hairdresser shop for men and women! It was a small family run hotel and used a lot by walkers and sightseers
    7. 5 is highest point, 1 is lowest point
    8. 5 is highest point, 1 is lowest point
    9. 5 is highest point, 1 is lowest point
    10. 5 is highest point, 1 is lowest point
    …Daugiau…

    Variety of facilities

    Prices

    Hotel location

    Level of service

    Environment

    Advertisement

    Image and trustiness of hotel

    Special Events that are held at the hotel

    Recommended by a friend/relative

    11. Could you rank your level of satisfaction with the following hotel services?

    Accommodation

    Breakfast/Dinner

    Information

    Car parking

    Safe services

    Car rental

    Paying by credit card

    Internet services

    Relaxation services

    Entertainment services

    Organization of conferences and seminars

    Organization of cultural performances

    Telephone, photocopying, fax

    Post office service

    Interpreter or translator service

    Currency Exchange office

    Ironing, washing, cleaniing services

    Hairdresser shop for men and women

    Room service

    12. What kind of services could attract more hotel customers?

    Other:

    1. A comment to question 11: I cannot rank services that I did not use or that were not on offer, but you don't give that option. So I gave 1 points to services I didn't use.
    2. Nightclub
    3. The above choices are not likely to influence my choice of hotel. Most important is pleasant staff and clean rooms.

    13. Could you identify what unmet needs did you experience during staying in hotel?

    1. I would have liked a bigger sheet on my bed. For a kingsize bed they should use a kingsize sheet!
    2. none
    3. non
    4. none
    5. None
    6. I didn't have such experience
    7. Coctail bar in the room
    8. None

    14. Would you like to stay again?

    If your answer was no, could you give a reason why?

      15. Who made the reservation?

      16. Mostly you travel with:

      17. How often do you stay in hotels?

      18. How many days do you usually spend in a hotel?

      19. What type of hotel best describes where you typically stay during travel?

      20. Which hotel location do you prefer?

      21. Which type of traveller is most similar to you?

      22. How you would describe your attitude to prices?

      Other:

        23. To which group of people do you belong?

        Other:

        1. brave, but planning in advance To question 24: I am careful and planning, but still confident, knowledgeable and kindly communicating. You give strange choices here.
        2. Somewhere between the 2 choices!
        3. Like minded people who like to relax on holiday and maybe do some hill walking and sightseeing
        4. Maybe in between the above!

        24. Which type of traveller is most suited to you?

        25. What is your gender?

        26. Which age category are you in?

        27. Please, select your academic degree.

        28. What is your professional position?

        29. What industry best describes the company that you work for?

        Other:

        1. teacher
        2. Trey
        3. Education
        4. Educator
        5. property
        6. Farmer

        30. Your marital status:

        31. Your family consists of:

        32. Do you have any children?

        If yes, could you say how many

        1. Haden
        2. 2
        3. 2 aduld children
        4. 3
        5. 1
        6. 5
        7. 3

        33. What is the age of your youngest child?

        34. To which group of status and holding incomes you would class your family?

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