Hotels' custumers research
My name is Aiste. Now I am
writing my bachelor thesis,
the topic is: „Hotels'
customers analysis“. With
relation to my bachelor
thesis i am doing RESEARCH
OF hotels customers. Thank
you very much for your
help!!!! If you can, please
send this link to your
friends, it would help me
very much!! ...........NOTES-
------ -PLEASE when you end
filling questionnaire- press
at the end GERAI (in
Lithuanian it means
GOOD)....so, your
questionnaire will be
submitted!
1. Where do you come from?
- Germany
- Alexis
- Poland
- Edinburgh
- Scotland
- USA
- Scotland
- Scotland
- Chile
- UK
2. In which country were you staying in hotel?
3. Could you say what city were you staying in?
- Vilnius
- Johan
- Inverness
- Perth, Aberfoyle, Aberdeen, Edinburgh, Glasgow
- Edinburgh
- Edinburgh
- Glencoe... not a city
- Inverness
- Kaunas / Vilnius
- Brodick
4. Was that your first visit to this country?
5. What was/were your reason for staying in this hotel?
Other:
- Kevin
- Holidays
- Work
- visit relatives
6. What were your reasons for visiting this country?
Other:
- Interested in the history of the Baltic Countries
- Lithuanian history, culture and architecture are quite interesting, plus it has daily flights to UK
- I like to visit the capital city occasionally.
7. Where did you get information about the country before coming here?
Other:
8. Was that your first stay in this hotel?
9. Could you describe why you chose this hotel?
Other:
- 1. It's in the Old Town. 2. It used to be a convent. So I expected peace and quiet, and I got it.
- Location was good and price was reasonable
- The Glasshouse Hotel is very unusual. Reception is in an old converted church. The rooms are all on the penthouse level on the top of an adjoining building. All rooms have doors out onto a roof terrace with terrific views of the city.
10. Could you rank the importance of these factors in choosing the hotel?
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
- This hotel does not have...car rental...internet services(which is good when relaxing)...Entertainment services... Organization of conferences and seminars... Organization of cultural performances... photocopying...fax... Post office service... Interpreter or translator service... Currency Exchange office...Ironing...washing, cleaniing services... Hairdresser shop for men and women! It was a small family run hotel and used a lot by walkers and sightseers
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
- 5 is highest point, 1 is lowest point
Variety of facilities
Prices
Hotel location
Level of service
Environment
Advertisement
Image and trustiness of hotel
Special Events that are held at the hotel
Recommended by a friend/relative
11. Could you rank your level of satisfaction with the following hotel services?
Accommodation
Breakfast/Dinner
Information
Car parking
Safe services
Car rental
Paying by credit card
Internet services
Relaxation services
Entertainment services
Organization of conferences and seminars
Organization of cultural performances
Telephone, photocopying, fax
Post office service
Interpreter or translator service
Currency Exchange office
Ironing, washing, cleaniing services
Hairdresser shop for men and women
Room service
12. What kind of services could attract more hotel customers?
Other:
- A comment to question 11: I cannot rank services that I did not use or that were not on offer, but you don't give that option. So I gave 1 points to services I didn't use.
- Nightclub
- The above choices are not likely to influence my choice of hotel. Most important is pleasant staff and clean rooms.
13. Could you identify what unmet needs did you experience during staying in hotel?
- I would have liked a bigger sheet on my bed. For a kingsize bed they should use a kingsize sheet!
- none
- non
- none
- None
- I didn't have such experience
- Coctail bar in the room
- None
14. Would you like to stay again?
If your answer was no, could you give a reason why?
15. Who made the reservation?
16. Mostly you travel with:
17. How often do you stay in hotels?
18. How many days do you usually spend in a hotel?
19. What type of hotel best describes where you typically stay during travel?
20. Which hotel location do you prefer?
21. Which type of traveller is most similar to you?
22. How you would describe your attitude to prices?
Other:
23. To which group of people do you belong?
Other:
- brave, but planning in advance To question 24: I am careful and planning, but still confident, knowledgeable and kindly communicating. You give strange choices here.
- Somewhere between the 2 choices!
- Like minded people who like to relax on holiday and maybe do some hill walking and sightseeing
- Maybe in between the above!
24. Which type of traveller is most suited to you?
25. What is your gender?
26. Which age category are you in?
27. Please, select your academic degree.
28. What is your professional position?
29. What industry best describes the company that you work for?
Other:
- teacher
- Trey
- Education
- Educator
- property
- Farmer
30. Your marital status:
31. Your family consists of:
32. Do you have any children?
If yes, could you say how many
- Haden
- 2
- 2 aduld children
- 3
- 1
- 5
- 3