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aistulka22
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Hotels' custumers research
My name is Aiste. Now I am writing my bachelor thesis, the topic is: „Hotels' customers analysis“. With relation to my bachelor thesis i am doing RESEARCH OF hotels customers. Thank you very much for your help!!!! If you can, please send this link to your friends, it would help me very much!! ...........NOTES- ------ -PLEASE when you end filling questionnaire- press at the end GERAI (in Lithuanian it means GOOD)....so, your questionnaire will be submitted!
Rezultatai yra viešai prieinami
Numatoma atsakymo trukmė
apie 2 valandas
1. Where do you come from?
2. In which country were you staying in hotel?
Scotland
Lithuania
3. Could you say what city were you staying in?
4. Was that your first visit to this country?
First
Second
Third or more
5. What was/were your reason for staying in this hotel?
Business
Conference
Seminar
Study
Active sports
Cultural performances
Sightseeing
Rest and relaxation
Health
Other:
6. What were your reasons for visiting this country?
Interesting places to see
The service in this country is good
It is a safe country
The people are nice
Other:
7. Where did you get information about the country before coming here?
I live in this country
“ Travel guide”
Internet
Friends or family members told you
Read about in newspapers or seen on TV
Tourism agency
Have not been searching for information
Other:
8. Was that your first stay in this hotel?
First
Second
Third or more
9. Could you describe why you chose this hotel?
I wanted to try something new
When I stay in town, I almost always stay at this hotel
This was the only major hotel available
My organization chose the hotel
My travel agent chose the hotel
Other:
10. Could you rank the importance of these factors in choosing the hotel?
Variety of facilities
- pasirinkti -
5
4
3
2
1
Prices
- pasirinkti -
5
4
3
2
1
Hotel location
- pasirinkti -
5
4
3
2
1
Level of service
- pasirinkti -
5
4
3
2
1
Environment
- pasirinkti -
5
4
3
2
1
Advertisement
- pasirinkti -
5
4
3
2
1
Image and trustiness of hotel
- pasirinkti -
5
4
3
2
1
Special Events that are held at the hotel
- pasirinkti -
5
4
3
2
1
Recommended by a friend/relative
- pasirinkti -
5
4
3
2
1
11. Could you rank your level of satisfaction with the following hotel services?
- pasirinkti -
5 is highest point, 1 is lowest point
Accommodation
- pasirinkti -
5
4
3
2
1
Breakfast/Dinner
- pasirinkti -
5
4
3
2
1
Information
- pasirinkti -
5
4
3
2
1
Car parking
- pasirinkti -
5
4
3
2
1
Safe services
- pasirinkti -
5
4
3
2
1
Car rental
- pasirinkti -
5
4
3
2
1
Paying by credit card
- pasirinkti -
5
4
3
2
1
Internet services
- pasirinkti -
5
4
3
2
1
Relaxation services
- pasirinkti -
5
4
3
2
1
Entertainment services
- pasirinkti -
5
4
3
2
1
Organization of conferences and seminars
- pasirinkti -
5
4
3
2
1
Organization of cultural performances
- pasirinkti -
5
4
3
2
1
Telephone, photocopying, fax
- pasirinkti -
5
4
3
2
1
Post office service
- pasirinkti -
5
4
3
2
1
Interpreter or translator service
- pasirinkti -
5
4
3
2
1
Currency Exchange office
- pasirinkti -
5
4
3
2
1
Ironing, washing, cleaniing services
- pasirinkti -
5
4
3
2
1
Hairdresser shop for men and women
- pasirinkti -
5
4
3
2
1
Room service
- pasirinkti -
5
4
3
2
1
12. What kind of services could attract more hotel customers?
Swimming-pool
Sauna
Restaurant
Casino
Fitness
Solarium
Shop
Other:
13. Could you identify what unmet needs did you experience during staying in hotel?
14. Would you like to stay again?
Yes
Maybe
No
If your answer was no, could you give a reason why?
15. Who made the reservation?
Family member
Travel agent
Meeting planner
Secretary
Friend
Self
16. Mostly you travel with:
Family
Friends
Colleague
Husband/ wife (Boyfriend/ girlfriend)
Alone
17. How often do you stay in hotels?
Once a year
2 times a year
4 times a year
Every month or even more often
Never stay in a hotel
18. How many days do you usually spend in a hotel?
One day
2 days
3-5 days
6 days and more
19. What type of hotel best describes where you typically stay during travel?
5 star
4 star
3 star
2 star
1 or no star
20. Which hotel location do you prefer?
In the centre
In the old City
Out of town
21. Which type of traveller is most similar to you?
- pasirinkti -
You travel individually, thoroughly planning your travel in advance
You travel individually, with no set plans
Travel with a group, spending the majority of time with them
Travel with a group, but spending time away from them
22. How you would describe your attitude to prices?
Price is the primary factor
Quality and service is the primary factor, then price
Other:
23. To which group of people do you belong?
Brave, liking risk and innovations
Conservative, tending not to take risks
Other:
24. Which type of traveller is most suited to you?
Dominant – you have an early opinion about everything, unlikely to change it
Kindly communicating – you communicate kindly and intently, you like to share
Indecisive – you do not know where to travel and what type of travel to choose
Knowledgeable– you travel a lot and know everything about tourism
Confident – you are not so sure what you want, but you seek to get the best service and quality
Careful – you start to plan your travel very early, comparing many organizations to find out what th
25. What is your gender?
Female
Male
26. Which age category are you in?
21 years old and under
22-35 years old
36-54 years old
55 + years old
27. Please, select your academic degree.
Elementary
Secondary
BA
Master
PhD
28. What is your professional position?
Student
Unemployed
Employee
Manager
Executive
29. What industry best describes the company that you work for?
Finance
Software
Telecommunications
Service
Manufacturer
Advertisig/Public Relations
Other:
30. Your marital status:
Not married
Not married, but live as a couple
Married
Divorced (separated)
Widow
31. Your family consists of:
One member
Two members
Three members
Four members
Five members and more
32. Do you have any children?
Yes
No
If yes, could you say how many
33. What is the age of your youngest child?
6 and under
6-15 years old
16-20 years old
>21 years old
34. To which group of status and holding incomes you would class your family?
Stanfast status, greatly personal resources, family estimate freedom and luxury
Fairly well-off family, seeking more respect than luxury
The middle incomes having family
Low incomes having family
Family which recourses are especially low and need to get social support
Pateikti