Survey about UPS

Have you ever used UPS? If yes, please answer some questions about UPS services.

  We appreciate your participation. Thank you.

 

Survey about UPS

Are you a customer of UPS?

How many times did you use UPS?

Have you ever placed a request at UPS?

Did you know UPS has a special department, taking care of customers?

IF YES, how did you find out?

  1. i didnt find out, i expect them to have one
  2. Problems with a computer company and they sended UPS to pick up my package.

When needed, how did you contact UPS? (E-mail, Hotline, ...)

  1. Email
  2. email
  3. E-mail
  4. e-mail
  5. telephone

Why did you to contact UPS by using this method?

  1. because its for free
  2. easy
  3. Because it could help me to explain my question more clearly and efficiently.
  4. convenice
  5. because i wanted to know where to get my package

Are you satisfied with the UPS’ interfaces you use?

Are there any gaps or difficulties?

IF YES, which were they?

    What parts of UPS’ service system do you see?

    1. Packages Traking, UPS my Choice
    2. Delivery.
    3. tracking system is most important

    What did you expect of UPS’ customer service?

    1. fast response
    2. I hope that UPS could deliver its questionnaire through e-mails after every service to ask for its customers' satisfactory.
    3. to be more in time.
    4. that they can tell me where my package is at all the times and how i can get it in the fastest possible way

    Did UPS fulfill your expectations?

    What is the most important thing in UPS’ service for you?

    1. Packages Traking
    2. fast response on requests
    3. It's quick.
    4. the spead
    5. that they can tell me where my package is at all the times and how i can get it in the fastest possible way

    Are you as a customer satisfied with the services provided?

    IF NO – Why not?

      Was the service competent?

      Was the personal friendly?

      Did they take time for you?

      Would you recommend UPS?

      Did UPS take care of you request? (only answer if you ever placed a request)

      Did the service help you with your request? (only answer if you ever placed a request)

      Did you need to contact them more than once, before they answered? (only answer if you ever placed a request)

      What are some problem areas you have noticed? How did you notice them? (only answer if you ever placed a request)

      1. the station where you can get your package is in most times too far away from the city center e.g. just reachable with a car

      Do you think customer service is important for the success of a company?

      What does customer service mean to you?

      1. provision of service before, during and after a purchase
      2. for free service, that helps me to get information about my packages
      3. It's the most important part to differentiate one company from another.
      4. to gain my loyalty.
      5. service is the most important, it creates the competetive edge to be viewed as unique

      What is the most important part of a successful service, for you?

      1. availability of personal
      2. friendly service, for free, easy to find information
      3. fast response
      4. personnel's attitude and their konw-how
      5. to be considerate enough.
      6. that it can be altered to the customers special needs

      Any further comments?

      1. No.
      Susikurti savo anketąAtsakyti į šią anketą