Survey about UPS

Have you ever used UPS? If yes, please answer some questions about UPS services.

  We appreciate your participation. Thank you.

 

Survey about UPS
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Numatoma atsakymo trukmė

Are you a customer of UPS?

How many times did you use UPS?

Have you ever placed a request at UPS?

Did you know UPS has a special department, taking care of customers?

IF YES, how did you find out?

When needed, how did you contact UPS? (E-mail, Hotline, ...)

Why did you to contact UPS by using this method?

Are you satisfied with the UPS’ interfaces you use?

Are there any gaps or difficulties?

IF YES, which were they?

What parts of UPS’ service system do you see?

What did you expect of UPS’ customer service?

Did UPS fulfill your expectations?

What is the most important thing in UPS’ service for you?

Are you as a customer satisfied with the services provided?

IF NO – Why not?

Was the service competent?

Was the personal friendly?

Did they take time for you?

Would you recommend UPS?

Did UPS take care of you request? (only answer if you ever placed a request)

Did the service help you with your request? (only answer if you ever placed a request)

Did you need to contact them more than once, before they answered? (only answer if you ever placed a request)

What are some problem areas you have noticed? How did you notice them? (only answer if you ever placed a request)

Do you think customer service is important for the success of a company?

What does customer service mean to you?

What is the most important part of a successful service, for you?

Any further comments?