The impact of Internal Marketing efforts on Service Quality in Financial Service Operations

I am writing the master thesis about the impact of Internal Marketing efforts on Service Quality in Financial Service Operations. Please spend only 5 min and help me to. 

Explanation for some questions:

1. My satisfaction as a customer of the company, improves my attitude as an employee of the company- if I am happy with my work, I will be positive with my clients.

2. The organization recognizes the employee as customer of the organization- company trying to build the relationship with the employee as same as with the client.

Thank you!

Employee motivation in the organization

Employee capabilities development in the organization

Effective organization support system

Effective Internal marketing of the organization

Service quality within the organization

Feedback within the organization

Your gender

Your age

Your net level of income

Your occupation

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