Userfreedoooom
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SATIASFACTION TO INTERNET STORE AND INTENTION TO RETURN

1. Have you ever bought from e bay in the past 5 years?
2. How often you do visit this ebay?
3. How much money on average do you spend for one person while you are shopping in this shop?
4. Satisfaction with purchase on e bay.
There are several statements given about “e bay“ . in 5 point scale, please indicate your agreement or disagreement with each statement in scale from 1-5, 1 meaning strongly disagree, 5 meaning strongly agree.
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I like to shop in e bay
I am satisfied with the overall purchase process on e bay
5. Brands and products Loyalty as a result of satisfaction
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I am a loyal customer to e-bay
I am satisfied with most brands on e-bay.
I am satisfied with most products on e-bay.
I am loyal to some brands on e-bay
I am loyal to some products on e-bay
6. Convinience on shopping from e-bay
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I am satisfied the ease of product search on e-bay
Iam satiisfied with the speed of product search on e-bay
I am satisfied with the attarctivness of product offers on e-bay
I am satisfied with the delivery of product
7. Satisfaction with Security and privacy on e-bay
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I am satisfied with security of credit card details on e-bay
I am satisfied with security of personal informatins on e-bay.
8. Satisfaction with product offers on e-bay
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I am satisfied with way products are offered on e-bay
I am satisfied with the way prices are displyed on on e-bay.
9. Quality of Service and Quality of Information as a driver of customer satisfaction
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I am a satisfied with the quality of information displayed on e-bay
I am satisfied with customers services on e-bay.
10. Trust, Reputation and Internet store ReliabilityPrivalomas
Strongly disagreedisagreeNeither agree/ nor disagreeagreeStrongly agree
I am satisfied with the level of trust I have for e-bay
I am satisfied with the reputation of e-bay
e-bay is a reliable store
11. What is your gender?
12. How old are you?
13. What is your current marital status?
14. What is the highest level of education you havecompleted?
15. Your mothly average personal income (EUR)