SATIASFACTION TO INTERNET STORE AND INTENTION TO RETURN

1. Have you ever bought from e bay in the past 5 years?

2. How often you do visit this ebay?

3. How much money on average do you spend for one person while you are shopping in this shop?

4. Satisfaction with purchase on e bay.

5. Brands and products Loyalty as a result of satisfaction

6. Convinience on shopping from e-bay

7. Satisfaction with Security and privacy on e-bay

8. Satisfaction with product offers on e-bay

9. Quality of Service and Quality of Information as a driver of customer satisfaction

10. Trust, Reputation and Internet store Reliability

11. What is your gender?

12. How old are you?

13. What is your current marital status?

14. What is the highest level of education you havecompleted?

15. Your mothly average personal income (EUR)

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