Customer service in tourism business

I am gathering data for final thesis and the topic is "low customer satisfaction in tourism agencies''. Please answer the questions if you are a traveler or if you ever used any travel company including national airports and trains with buses.

Rezultatai yra viešai prieinami

Mark which way of traveling you prefer the most.

Do you rather plan your holiday yourself or choose a tourism agency?

If you ever used a tourism agency, can you please write what negative things have you experienced that were due to the agency's fault?

When planning your trip yourself and ordering tickets for transport or accommodation, do you ever use customer support help service?

If yes, how helpful was it?

If you ever used customer service (Information points at airports or stations included) Have you experienced an unprofessional or rude behavior of a customer service representative?

If yes, could you describe some experiences?

What would be the most important factors for you when you pay for a holiday or a trip?