Customer satisfaction survey.

Hello, I’m Paulius. I’m gathering information about customer satisfaction in the hospitality sector. This survey is anonymous and the data will be used for my project work that I’ll present during class. Thank you in advance!

Rezultatai yra viešai prieinami

On average, on a scale from 1 to 10. How often are you satisfied by hospitality services? ✪

How often do you use hospitality services? ✪

Which hospitality sector do you prefer the most? ✪

What kind of issues do you run into the most when it comes to customer satisfaction? ✪

What do you think would help improve customer satisfaction in the hospitality sector? ✪

Do you think that customer satisfaction methods have changed over the years? ✪

If you answered “Yes” to the last question, please explain how in your opinion customer satisfaction has changed (If you picked “No”, just skip this question)

Do you have any experience in delivering customer service? ✪

What kind of customer service practices have you noticed the most?

Are there any specific customer service practices you prefer over others?

Do you think that the quality of customer service has declined over the years? ✪

If you answered “Yes” to the last question, in what ways has customer service declined? (If you picked “No” just skip this question.)

What is your gender? ✪

How old are you? ✪

What is your occupation? ✪