Customer satisfaction survey.
Hello, I’m Paulius. I’m gathering information about customer satisfaction in the hospitality sector. This survey is anonymous and the data will be used for my project work that I’ll present during class. Thank you in advance!
On average, on a scale from 1 to 10. How often are you satisfied by hospitality services?
How often do you use hospitality services?
Which hospitality sector do you prefer the most?
- Catering
- Hotel
- Social-network
What kind of issues do you run into the most when it comes to customer satisfaction?
What do you think would help improve customer satisfaction in the hospitality sector?
- Soft skills of the staff
- Good service
- Innovations
Do you think that customer satisfaction methods have changed over the years?
If you answered “Yes” to the last question, please explain how in your opinion customer satisfaction has changed (If you picked “No”, just skip this question)
- Customers have become more choosy and demanding thus the hospitality sector has to work harder to satisfy customers
- To the best way
Do you have any experience in delivering customer service?
What kind of customer service practices have you noticed the most?
- Hotel
Are there any specific customer service practices you prefer over others?
- Restaurant