Customer satisfaction

This form of questionnaire is for survey. We would like to know your opinion about" women's sport club": What you are satisfied with ,what should be added and what is missing for your full satisfaction. Thank for your participation in our survey.
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Numatoma atsakymo trukmė

Which of the following gym halls you prefer: ✪

Please indicate how strongly you agree or disagree with each statement about facilities provided in the Halls of our club using the scale 1- strongly disagree, 5- strongly agree. Mind the questions related to the halls you are attending only

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Bikes are very modern
Running paths are mangy
Body-builders for presses are easy to use
Body-builders for legs excercises are easy to use
Body-builders for the upper part of the body are easy to use
Weights for hads are heavy

Comfort provided by the service in the Gym Hall:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
The temperature in the Hall is not cold
The lighting in the Hall is strong
The technical staff is assistant
Carpeting is not slippery
Mirrors are big enough
Landscape through the window is relaxing
Music is motivating

Please indicate how strongly you agree or disagree with each statement about facilities provided in the Swimming and relaxing areas of our club using the scale 1- strongly disagree, 5- strongly agree. Mind the questions related to the areas you are attending only

Swimming pool:
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Temperature of water is warm
The inside temperature is not cold
The swimming pool is big
Circular shower is effective
Jacuzzy is powerfull
Undercurrent massage is relaxing

Sauna services:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
The inside temperature is hot
Inner sauna room is spacious
Circular shower is effective

Kinesitherapy services:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Room is suitably tooled
An existing specialist service are effective
Materials are handy
Massage is effective

Solarium service:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Location is easy to find
Comfort is at high - level
Power is strong
Cleanness is high
Hygiene is superior
Price is solid
Service is assistant

What payment method do you choose ✪

Please indicate how strongly you agree or disagree about with the statements listed below about the prices of services provided in our sports club using the scale 1- strongly disagree, 5- strongly agree. Mind the questions related to the services you use only. ✪

The prices of:
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
One lesson price in the gym hall is very high
Limited Monthly membership (from 17h till 21h) is very high
Unlimited monthly membership is very high

Please indicate how strongly you agree or disagree with each statement about the services provided by our trainers using the scale 1- strongly disagree, 5- strongly agree ✪

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
The trainers are highly qualified
The trainers are always willing to help
The trainers are interested in motivating clients

Do you use the sport club’s website (www.shaping.lt )? ✪

If your answer is “No”, please skip next question

Please indicate how strongly you agree or disagree with each opinion about the information the website provides using the scales 1- strongly disagree, 5- strongly agree. Mind the questions related to the information you usually search for only.

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
The design of the website is easy to use
All information about provided services is being available
The prices of services on the web reflect the real prices
The timetable of group exercises is clear

Please evaluate the information about our sports club’s services in the other sources using the scales 1- very uninformative, 5 very informative. Mind the questions related to the sources you use only. ✪

Stongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
You easy find an information (advertising) of our sport club in newspapers
You easy find an information (advertising) of our sport club in magazines
You easy find an information of our sport's club activities in update board in the sport club

Please indicate your level of agreement or disagreement with each of the following statements about our sport club's location. Using the scales 1- strongly disagree, 5- strongly agree ✪

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
There should be more sports club affiliates
Access to gym is easy to approach
Easy to find a sports club among existing buildings

Do you use the sport club’s parking place? ✪

(If your answer is “No”, please skip next question).

Please indicate how strongly you agree or disagree with the statements about our club’s parking place using the scales 1- strongly disagree, 5- strongly agree.

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Enough parking space
Parking place is very convenient
Parking place is very safe
Platform surface is very well structured

Your age is ✪

Your marital status is: ✪

Your nationality is: ✪

Your completed education is: ✪

Your average income per month is: ✪