Baltic States ERP market analysis

Dear sir/madam,

My name is Raminta Lukaseviciute. 

I would like to invite you to complete a survey "Baltic States ERP market analysis". The analysis is conducted in order to get information about current Baltic States ERP market situation. 


Pls be informed that you will also be able to see all the results of this survey in order to get more information about current ERP market situation in the Baltic States.

The survey will only take 5-10 minutes to complete.

Answers about your company name (question 2) and product name (question3) are anonymous.

 

Thank you in advance for your contribution.

Baltic States ERP market analysis

Which country are you from?

Name of your position in company

  1. administrator
  2. Administrator
  3. accountant
  4. Manager
  5. Administrator
  6. -
  7. Manager
  8. Owner
  9. Business center director
  10. Project Manager
…Daugiau…

Please choose what type of company are your working at

Number of employees?

How many years operating in particular country?

Which of the following are your target sectors?

Kitas variantas

  1. for lawyers

Target entreprise size off class

Number of implementations in your country

  1. 10
  2. 70
  3. 2238
  4. 1422
  5. do not know
  6. 70
  7. -
  8. 20
  9. 300
  10. 20
…Daugiau…

Number of ERP system users in your country

  1. 25
  2. 140
  3. do not know
  4. 70
  5. 192
  6. 100
  7. 10000
  8. 150
  9. 200
  10. do not know
…Daugiau…

How does your company charge customers?

Kitas variantas

  1. do not know
  2. +time/materials

What is a basic price of your product?

  1. 4 709 licensee fee+ 8 280eur yearly payment
  2. 10 350 eur Server with a standard workstation, additional workstation 2070eur
  3. 835 Eur licensee, 690 yearly
  4. 12 000 eur + MVA licensee fee for one working place, monthly 345 eur
  5. do not know
  6. approx. 3000 LT licensee fee
  7. start price 10EUR
  8. 30
  9. -
  10. heavily depends on size
…Daugiau…

Is your software cloud based?

Kitas variantas

  1. MS Terminal
  2. do not know
  3. Can be provided both the cloud or on premises

Please indicate the language support available in your product

Kitas variantas

  1. german
  2. french, german
  3. All you need
  4. More than 40 languages

Please select your main competitors

Kitas variantas

  1. do not know
  2. -
  3. we really do not compete so much on product level but on services/ solution provider level. This is much valid to everybody in ERP industry

Which ERP systems in your opinion are the leaders in your country? Please type 3 names of companies, ERP systems etc.

  1. Microsoft Dynamics
  2. Rivile
  3. Lexita, Skaiteks
  4. Hansa
  5. Dynamics NAV, Labbis,
  6. Microsoft Dynamics NAV, 1C, Horizon
  7. -
  8. Dynamics AX and NAV on product side. On VAR side (services provider) Columbus and BCS Itera.
  9. FinValda, Microsoft NAV, Rivilie
  10. Microsoft Dynamics NAV

How in one sentence would you describe ERP market situation in your country?

  1. Demand is lower than supply
  2. Tight, to large selection of ERP suppliers
  3. favorable time in the market
  4. complicated
  5. mature
  6. ERP is still mistakenly treated as a luxury of medium-large (Baltic-scale) enterprises, and systems/partners are somewhat lacking quality standartized packages to be implemented quickly at micro-small businesses to compete with local accounting software out of the box, which is especially true with larger ERP partners spending most of their efforts to get the "big-fish" projects instead of working on quality offering for mass adoption. The market is healthy itself - larger partners mostly run successful businesses, and there are a lots of micro businesses and freelance professionals either continuously serving a few customers or are narrowly specialized. They are making a healthy living, but mostly suffer from limited growth options, as they are not able/willing to expand people-wise and invest in R&D/marketing. The core problem for everybody is the lack of skilled people. You must know the product A-Z to deliver successful projects, and getting that knowledge takes at least 5 years of hands-on experience. The best professionals are required to both program the systems and have good people skills to work with corporate customers, which is a rare combination to be found, and such people are costly to hire. Slow yet steady emigration of talent to Western Europe is also a factor. All in all the ERP business is not about selling software, but about making software work for particular busineses. It is a service business with much time spent on serving every particular customer and low rates of repeated solution sales. So it mostly depends on human resource, and this is where it's limitation for growth is.
  7. The demand is rapidly growing.
  8. Microsoft Dynamics share is more than 50% which is exceptional. So, the customers should decide between resellers and forget about ohter products as there is no or low industry (service providers) around these. Dynamics partners compete but keep quite high business ethics (no bad manners against competitors).
  9. Terrible service, support and reputation.
  10. Small market

Please select options below that decribes your opinion regarding Manufacturing and Wholesale trade market in your country for ERP software

Kitas variantas

  1. The perception or ERP must be changed to gain the potential. You don't have to be big and rich to have your business well organized.

Did you find these questions difficult to answer?

Kitas variantas

  1. Neaiškiai suformuluoti, pvz. bazinė kaina?
  2. Some of it.

Do you have any advices or tips to improve this survey, please leave it below. Any comments will be highly appreciated.

  1. Send me results, please. mailto: [email protected]
  2. Good start would be typing correct names of the products... e.g. Axapta, Navision, Microsoft Dynamics NAV, Microsoft Dynamics AX, HansaWorld, Oracle Financials etc.
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