Usage of e-services

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How old are you?

What is your gender?

Which region are you living in?

How often do you use e-mail?

How often do you use e-banking?

How often do you book or buy tickets online?

How often do you shop online?

Where do you usually use internet?

How often do you use phone?

How often do you use online communication programs (skype, msn messenger, google talk, etc)?

How often do you use electronic yellow pages?

How often do you use online product support (MS Office online help, HP online support, etc)?

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