UAB "Terekas" (FlexBlow) customer opinion on company communication

Dear Customer

I am a student of the Management of Organisations study programme at the Faculty of Business Management of Vilnius College in Lithuania. I work as a Flexblow designer. For my final thesis I am conducting a research to analyse how UAB "Terekas" (FlexBlow) attracts customers, so I want to interview and understand the opinion of existing customers about the company. The survey questionnaire is anonymous and the answers will not be made public. The data will only be used in the final thesis.Thank you for your participation in the research.

Anketos rezultatai yra viešai prieinami

1-2 times3-5 times6-8 times9 and more

The information communicated by the organisation is clearly understandableInformation communicated by the organisation is difficult to understandInformation communicated by the organisation is not understandable

Fully meetsMeetsSometimes meets sometimes does notDoes not meet

Direct patronageAdvertising letters sent by email to potential customersPersonalised promotional emailsCustomer recommendationsParticipation in events and exhibitionsAdvertising on social networksTelephone calls

Strongly Disagree	Disagree	No opinion	Agree	Strongly Agree
The website is easy to use

The website has an attractive design

Information on the website is presented in a clear and structured way

Navigation of the website is conveniently implemented

The website provides enough information about the company's services

The website provides enough contact information and the possibility to get in touch with the company

very good	good	average	bad
Social media

Advertising

Live communication

Online communication

UAB "Terekas" (FlexBlow) customer opinion on company communication

1. How did you find out about this company? (More than one answer is possible)

2. Which sector services/products do you usually order from the company? (More than one answer is possible)

3. How many times have you used the services provided by the company in the last six months? (select one)

4. What motivates you to use the company's services? (More than one answer is possible)

6. How long have you been using the company's services/ buying products/ cooperating?

7. How do you rate the company's communication?

8. How do you feel about the information communicated by the company (social networks, exhibitions, advertisements, video content)

9. Are the services/products received in line with expectations?

10. Which customer attraction methods do you think are the most productive? (More than one answer is possible)

11. Which customer attraction methods do you think are not working? (More than one answer is possible)

12. How do you rate the FlexBlow website?(On a scale of 1 to 5, where 1 is strongly disagree and 5 is strongly agree)

13. Which of the factors encourage you to buy products/services? (More than one answer is possible)