Questionnaire survey ( Lithuanian online optic shops' features research)

Questionnaire is anonymouse. It will help to analyse customers' opinion and level of satisfaction of using Lithuanian online optic shops.Thank you!

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Numatoma atsakymo trukmė mažiau nei 42 minutės

YesNo

Bigger variety and lower pricesProducts' research and comparison availableThe products' quality is betterIt is convenient. 24/7 shopping anywhere and anytimeAdditional product's information and online assistance can be foundPrevious customers' references about products and services available

Yes, it hasPartlyNo

YesMaybeNo

Very important	Important	Not very important	Not important
Purchase (total price, taxes, etc.) conditions

Delivery (home delivery,pick-up in a shop, etc.) conditions

Payment (via bank system, cash, etc.) conditions

YesNo

Hightly importantImportantNot very importantNot important

PositiveNegativeNone

YesNo

FemaleMale

Questionnaire survey ( Lithuanian online optic shops' features research)

1. Your age (years) ?

2. How often do you use internet (choose one answer, please)?

3. Have you ever bought from online optic shops (glasses, sunglasses, contact lisense, etc.)? ( If your answer is "no" move to 5th question, please).

4. Why have you chosen to shop online? (maximum 3 answers possible)

5. How do you think, does the design of the online optic shop has the influence on its customers?

6. Imagine the optic online shop. If you have to express the feeling in colours, what colours it would be? (Choose maximum 3 answers, please)

7. Would you like to surf the online shop with automatic background music?

8. What information would you like to find in online shop? (More than one answer possible)

9. How important is to mention this information in online shop Website?

10. Do you think "banner" in online shop Website helps to catch customers' attention?

11. What types of "banner" annoys you the most? (Maximum 3 answers possible)

12. Does the time, cost and way of delivery effect your decision on buy or not to buy a product?

13. How the level of security in online shop is important to you?

14. What impression do you have about security level in Lithuanian online shops?

15. Would you like to have "makeover" function on online shop Website? (Function that helps you to choose the right frame or colour of contact lisense by aploading your picture).

16. Would you like to have "online help office assistance"?( Direct comunication through chat or online call)

17. Your gender

18. Your income per month? (in litas)

19. Place of living?