Apklausa.lt | Anketa: QUESTIONNAIRE Nordic-Baltic Tourism Learning

Very important	Important	Either important or not important	Not important	Absolutely not important
Communication psychology

Personnel management

Commercial activity in tourism

Tourism firm operations and management

Reservation systems

Marketing

Your country and world tourism geography

Management of catering establishments

Travel organization and management

Financial management and accounting

Economics

Excellent newest knowledge	Good knowledge	Sufficient knowledge	Knowledge is missing, it is necessary to update	I have no knowledge in this area
Personnel management

Commercial activity in tourism

Tourism firm operations and management

Reservation systems

Marketing

Your country and world tourism geography

Management of catering establishments

Travel organization and management

Financial management and accounting

Economics

Very important	Important	Either important or not important	Not important	Absolutely not important
Abilities to communicate with clients

Abilities to communicate with colleagues

Language skills

Ability to work in a multicultural team

Positive attitude to work

Organizational skills

Ability to apply theoretical knowledge into practice

IT skills

Initiative

Strategic approach to entrepreneurship

Creativity

Skills to work with different computerised reservation systems

Excellent skills and abilities	Good skills and abilities	Sufficient skills and abilities	Lack of skills and abilities, necessary to improve	No skills and abilities in this area
Abilities to communicate with clients

Abilities to communicate with colleagues

Language skills

Ability to work in a multicultural team

Positive attitude to work

Organizational skills

Ability to apply theoretical knowledge into practice

IT skills

Initiative

Strategic approach to entrepreneurship

Creativity

Skills to work with different computerised reservation systems

1 is least needed

10 is mostly needed

Creating and offering well packaged high-quality products and experiences that exceed the customers’ expectationsIdentifying the business opportunities in the multi-sectoral environment, developing competitive and versatile offerings from the interfaces of tourism and other fieldsDesigning and developing customer-oriented products with service design methodsDifferentiation of products to customer segmentsApplying customer insight, i.e. using customer and market information in product and experience design and development

1 is least needed

10 is mostly needed

Making finding and buying travel products easy by identifying and developing thematic domestic and international sales channels and modelsCreating and managing market-oriented destinations by means of suitable marketing communication tools, increasing the visibility of destinations and their productsSelling tourism products with a proactive and goal-oriented approach off and onlineUnderstanding the travel purchasing and selling processes as seen by buyers, suppliers and intermediariesDeveloping digital services and a multichannel customer experience by applying user-oriented methodsBeing aware of the trends of the digitalisation and future technologies in global tourism business

1 is least needed

10 is mostly needed

Strengthening the theme-based collaboration of tourism centres and networks of tourism-related companies, business clusters with joint sales and marketing organisationsEstablishing new collaboration models and multi-sectoral co-operationRecognizing value chains and value networks and utilising strategic partnerships and cluster networks in tourism business development

1 is least needed

10 is mostly needed

Enhancing customer know-how and information of the segment level as well as market knowledge and customer profiles, especially of Asian target marketsProductising, marketing and selling products to international markets (see the content of the previous categories)Serving international customers

1 is least needed

10 is mostly needed

Identifying and evaluating the factors of a profitable tourism businessDeveloping customer-oriented and profitable business operations and the business processes in a companyUnderstanding the issues of sustainabilityInterpreting the global, operating environment of the tourism industry and identifying the changes in it.Developing an entrepreneurial attitude

Very interesting and useful	Interesting and useful	On average interesting and useful	Not interesting and useless	Absolutely not interesting and and useless
Active learning

Brainstorming

Case study

Demonstration

Discussion

Field trip

Independent study

Individual presentation

Lecture

Presentation

Problem solving

Questioning

Role play

Mobile learning (m-learning). M-learning technologies include handheld computers, MP3 players, notebooks, mobile phones and tablets

E-learning (with IT)

12. Your opinion on Mobile learning (m-learning) to tourism education. ✪

M-learning or mobile learning is learning across multiple contexts, through social and content interactions, using personal electronic devices. A form of distance education, m-learners use mobile device educational technology at their time convenience. M-learning technologies include handheld computers, MP3 players, notebooks, mobile phones and tablets. M-learning focuses on the mobility of the learner, interacting with portable technologies.

Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I think mobile phones will make learning more quickly

Learning via mobile phones will make my life easier

I think learning with mobile phones is useful

Overall, I think mobile-based learning is advantageous

I think mobile learning is a good idea

My attitude is positive towards mobile learning

It will be a pleasure for me to learn via mobile applications

Learning via mobile applications is desirable for me

It will be easy for me to learn by using mobile applications

I think learning via mobile applications will not take lots of mental effort

Learning with mobile applications will be clear and understandable

I intend to use mobile applications in future

I predict I will use m-learning for my courses

I plan on taking courses using mobile applications

I like to see myself using mobile learning

I will recommend others for taking courses via mobile phones

I am among the first of my friends and relatives to use the latest available mobile updates

People ask me to get information about new mobile deals and services

I like helping people by providing them with information about new mobile services and applications

I like introducing new mobile services and applications to my friends and relatives

I am confident in using mobile functions

I feel confident in using mobile learning software

I am confident to describe different mobile applications to others

Never	A few times a year or less	Once a month or less	A few times a month	Once a week	A few times a week	Every day
At my work, I feel bursting with energy.

I find the work that I do full of meaning and purpose.

Time flies when I am working.

At my job, I feel strong and vigorous.

I am enthusiastic about my job.

When I am working, I forget everything else around me.

My job inspires me.

When I get up in the morning, I feel like going to work.

I feel happy when I am working intensely.

I am proud of the work that I do.

I am immersed in my work.

I can continue working for very long periods at a time.

To me, my job is challenging.

I get carried away when I am working.

At my job, I am very resilient, mentally.

It is difficult to detach myself from my job.

At my work, I always persevere, even when things do not go well.

FemaleMale

QUESTIONNAIRE Nordic-Baltic Tourism Learning - NordTourNet-2 EN

1.Type of Tourism business/enterprise? ✪

2.Your opinion on the knowledge necessary for the successful development of tourism business: ✪

3.Evaluate your knowledge: ✪

4.Your opinion on the skills and abilities necessary for the successful development of tourism business: ✪

5.Evaluate your skills and abilities: ✪

6. Your opinion on Relevant skills - Product and experience design and development: ✪

7. Your opinion on Relevant skills - Digital sales and marketing communication: ✪

8.Your opinion on Relevant skills - Collaboration and networks: ✪

9. Your opinion on Relevant skills - Internationalisation: ✪

10. Your opinion on Relevant skills - Managing business operations: ✪

11.Evaluate teaching methods in tourism: ✪

12. Your opinion on Mobile learning (m-learning) to tourism education. ✪

13.Evaluate your work engagement: ✪

14. Your business is in the area (enter country and region): ✪

15.What is your gender? ✪

16.How old are you? ✪

17.What is the highest level of formal education that you have completed? ✪