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QUESTIONNAIRE Nordic-Baltic Tourism Learning - NordTourNet-2 EN
Anketos rezultatai yra viešai prieinami
1.Type of Tourism business/enterprise?
✪
Accommodation
Attractions and activities
Travel and visitor services
Catering
Transport
Other
2.Your opinion on the knowledge necessary for the successful development of tourism business:
✪
Very important
Important
Either important or not important
Not important
Absolutely not important
Communication psychology
Personnel management
Commercial activity in tourism
Tourism firm operations and management
Reservation systems
Marketing
Your country and world tourism geography
Management of catering establishments
Travel organization and management
Financial management and accounting
Economics
3.Evaluate your knowledge:
✪
Excellent newest knowledge
Good knowledge
Sufficient knowledge
Knowledge is missing, it is necessary to update
I have no knowledge in this area
Personnel management
Commercial activity in tourism
Tourism firm operations and management
Reservation systems
Marketing
Your country and world tourism geography
Management of catering establishments
Travel organization and management
Financial management and accounting
Economics
4.Your opinion on the skills and abilities necessary for the successful development of tourism business:
✪
Very important
Important
Either important or not important
Not important
Absolutely not important
Abilities to communicate with clients
Abilities to communicate with colleagues
Language skills
Ability to work in a multicultural team
Positive attitude to work
Organizational skills
Ability to apply theoretical knowledge into practice
IT skills
Initiative
Strategic approach to entrepreneurship
Creativity
Skills to work with different computerised reservation systems
5.Evaluate your skills and abilities:
✪
Excellent skills and abilities
Good skills and abilities
Sufficient skills and abilities
Lack of skills and abilities, necessary to improve
No skills and abilities in this area
Abilities to communicate with clients
Abilities to communicate with colleagues
Language skills
Ability to work in a multicultural team
Positive attitude to work
Organizational skills
Ability to apply theoretical knowledge into practice
IT skills
Initiative
Strategic approach to entrepreneurship
Creativity
Skills to work with different computerised reservation systems
6. Your opinion on Relevant skills - Product and experience design and development:
✪
1 is least needed
10 is mostly needed
Creating and offering well packaged high-quality products and experiences that exceed the customers’ expectations
Identifying the business opportunities in the multi-sectoral environment, developing competitive and versatile offerings from the interfaces of tourism and other fields
Designing and developing customer-oriented products with service design methods
Differentiation of products to customer segments
Applying customer insight, i.e. using customer and market information in product and experience design and development
7. Your opinion on Relevant skills - Digital sales and marketing communication:
✪
1 is least needed
10 is mostly needed
Making finding and buying travel products easy by identifying and developing thematic domestic and international sales channels and models
Creating and managing market-oriented destinations by means of suitable marketing communication tools, increasing the visibility of destinations and their products
Selling tourism products with a proactive and goal-oriented approach off and online
Understanding the travel purchasing and selling processes as seen by buyers, suppliers and intermediaries
Developing digital services and a multichannel customer experience by applying user-oriented methods
Being aware of the trends of the digitalisation and future technologies in global tourism business
8.Your opinion on Relevant skills - Collaboration and networks:
✪
1 is least needed
10 is mostly needed
Strengthening the theme-based collaboration of tourism centres and networks of tourism-related companies, business clusters with joint sales and marketing organisations
Establishing new collaboration models and multi-sectoral co-operation
Recognizing value chains and value networks and utilising strategic partnerships and cluster networks in tourism business development
9. Your opinion on Relevant skills - Internationalisation:
✪
1 is least needed
10 is mostly needed
Enhancing customer know-how and information of the segment level as well as market knowledge and customer profiles, especially of Asian target markets
Productising, marketing and selling products to international markets (see the content of the previous categories)
Serving international customers
10. Your opinion on Relevant skills - Managing business operations:
✪
1 is least needed
10 is mostly needed
Identifying and evaluating the factors of a profitable tourism business
Developing customer-oriented and profitable business operations and the business processes in a company
Understanding the issues of sustainability
Interpreting the global, operating environment of the tourism industry and identifying the changes in it.
Developing an entrepreneurial attitude
11.Evaluate teaching methods in tourism:
✪
Very interesting and useful
Interesting and useful
On average interesting and useful
Not interesting and useless
Absolutely not interesting and and useless
Active learning
Brainstorming
Case study
Demonstration
Discussion
Field trip
Independent study
Individual presentation
Lecture
Presentation
Problem solving
Questioning
Role play
Mobile learning (m-learning). M-learning technologies include handheld computers, MP3 players, notebooks, mobile phones and tablets
E-learning (with IT)
12. Your opinion on Mobile learning (m-learning) to tourism education.
✪
M-learning or mobile learning is learning across multiple contexts, through social and content interactions, using personal electronic devices. A form of distance education, m-learners use mobile device educational technology at their time convenience. M-learning technologies include handheld computers, MP3 players, notebooks, mobile phones and tablets. M-learning focuses on the mobility of the learner, interacting with portable technologies.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
I think mobile phones will make learning more quickly
Learning via mobile phones will make my life easier
I think learning with mobile phones is useful
Overall, I think mobile-based learning is advantageous
I think mobile learning is a good idea
My attitude is positive towards mobile learning
It will be a pleasure for me to learn via mobile applications
Learning via mobile applications is desirable for me
It will be easy for me to learn by using mobile applications
I think learning via mobile applications will not take lots of mental effort
Learning with mobile applications will be clear and understandable
I intend to use mobile applications in future
I predict I will use m-learning for my courses
I plan on taking courses using mobile applications
I like to see myself using mobile learning
I will recommend others for taking courses via mobile phones
I am among the first of my friends and relatives to use the latest available mobile updates
People ask me to get information about new mobile deals and services
I like helping people by providing them with information about new mobile services and applications
I like introducing new mobile services and applications to my friends and relatives
I am confident in using mobile functions
I feel confident in using mobile learning software
I am confident to describe different mobile applications to others
13.Evaluate your work engagement:
✪
Never
A few times a year or less
Once a month or less
A few times a month
Once a week
A few times a week
Every day
At my work, I feel bursting with energy.
I find the work that I do full of meaning and purpose.
Time flies when I am working.
At my job, I feel strong and vigorous.
I am enthusiastic about my job.
When I am working, I forget everything else around me.
My job inspires me.
When I get up in the morning, I feel like going to work.
I feel happy when I am working intensely.
I am proud of the work that I do.
I am immersed in my work.
I can continue working for very long periods at a time.
To me, my job is challenging.
I get carried away when I am working.
At my job, I am very resilient, mentally.
It is difficult to detach myself from my job.
At my work, I always persevere, even when things do not go well.
14. Your business is in the area (enter country and region):
✪
15.What is your gender?
✪
Female
Male
16.How old are you?
✪
17.What is the highest level of formal education that you have completed?
✪
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