Development of supply of services for company “Emirates Holidays”

I am a last year student of tourism management study program. I am currently writing a thesis about development of services of company “Emirates Holidays”. The purpose of this survey is to understand customers needs and find out what would be the most effective improvements to achieve successful development of services.

The survey is anonymous and should not take more than 4-5min to complete. Your answers will be used for scientific purposes only.

Thank you in advance for your time.

Anketos rezultatai yra prieinami tik anketos autoriui

MaleFemale

1-23-5More than 5

SummerAutumnWinterSpring

ImportantNeutralNot important

YesNo

Yes No

YesNoMaybe

YesNo

Mobile appVirtual reality travel experiencesArtificial intelligence travel assistant

Complimentary flight changesComplimentary hotel staysSpecial prices and offersPoints that can be used for future trips

Very important	Important	Neutral	Not important
Price

Quality of accommodation

Available activities/entertainment

Convenience

Cultural environment

Safety

Development of supply of services for company “Emirates Holidays”

Gender ✪

Age ✪

Country of Residence ✪

How many times a year do you travel for vacation or leisure purposes? ✪

Who do you usually travel with? ✪

During which season do you usually travel? ✪

What types of travel do you usually choose? ✪

What is your most common way of travelling? ✪

How important are these factors to you when choosing a trip? ✪

How important for you is the ability to customize trips according to your individual preferences? ✪

How important for you is the ability to book the entire travel package (flights, hotels, transfers, activities) in one place? ✪

Have you heard of ‘Emirates Holidays’ travel agency? If no – skip remaining questions ✪

If yes, have you used their services?

What do you value the most when choosing ‘Emirates Holidays’ services?

What additional services would be relevant to you?

Would you recommend ‘Emirates Holidays’ services to others?

Which new travel destinations would you like to see in ‘Emirates Holidays’ offerings?

Which new types of trips do you find attractive?

Would you consider participating in specialized themed trips organized by ‘Emirates Holidays’ (e.g., culinary tours, historical routes)?

Are you interested in exclusive ‘Emirates Holidays’ offers such as private island vacations or expeditions to rarely visited places?

Would you like to receive personalized travel recommendations and offers based on your previous trips with ‘Emirates Holidays’?

What technologies would you like to see implemented in ‘Emirates Holidays’ services?

Which loyalty program benefits do you find most attractive?