Customer satisfaction with "Cili pica"

This questionnaire was done by 3rd year VU IBS students: Anna, Neringa and Lina. The objective of the survey is to find out how "Cili pica" restaurant can boost the number of clients. The topic of the research is "Customer satisfaction marketing research”. The survey is anonymous. If there would be any question, please contact us by email: [email protected] Thank you for your time!
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įvesk klausimą

1.Have you been visiting this restaurant in 3 months period? (If no, please go to the question 12)

2. How often do you eat in this restaurant?

3. What dishes are you usually eating in this restaurant? (If you are choosing more than 1 please choose more)

4. With who most often are you coming to the restaurant?

5. How much money on average do you spend for one person while you are visiting this restaurant?

6. What time do you usually come to the restaurant?

7. Please show your agreement on below written statements in 5 point scale (1-strongly disagree, 5-strongly agree) about staff working in this restaurant

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Staff is helpful
Staff is friendly
Staff is attentive
Staff is fast by taking orders
Staff can properly answer the questions about dishes ingredients

8. Please show your agreemen on below written statments in 5 point scale (1-strongly disagree, 5-strongly agree) about dishes in this restaurant:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Dishes are tasty
Dishes are served quickly
Big variaty of dishes
Portions of dishes are big
Prices for dishes are not too high

9. Please show your agreement on below written statments in 5 point scale (1-strongly disagree, 5-strongly agree) about the meniu of the restaurant:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Meniu has a big variaty of food for children
Meniu are always available
Promotions are written in big letters
It is always possible to order every dish showed in the meniu
Pictures showed in the meniu are realistic

10. Please show your agreement on below written statments in 5 point scale (1-strongly disagree, 5-strongly agree)about environment of this restaurant:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Furniture in restaurant is comfortable to sit
In the restaurant you can always feel smell of cooked food
The restaurant has not enough space between tables
The backyard of the restaurant is good place to play for kids
The music in the restaurant plays too loud

11. Please show your agreement on below written statements in 5 point scale (1-strongly disagree, 5-strongly agree)about the position of this restaurant:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
It is easy to reach restaurant from working place
It is easy to reach restaurant from my home
It is easy to find the restaurant
I can quickly reach restaurant with the public transport
I can easily reach restaurant with the car

12. Your gender

13. Which category desribes your age?

14. Your current marital status:

15. Your monthly income:

16. Do you have children?