Pranešta

Customer loss survey

We are two VGTU students doing a research about customer loss and would really appreciate you dedicating the time to answer several quick questions.

Rezultatai yra prieinami tik autoriui

Age

Gender

Have you ever stopped buying products(services) of the brand/company you were loyal to?

YesNo

What was the main reason you have stopped or never buy products/services of a certain brand/company?

High price (rise in price)Poor customer serviceProducts or services failed to meet expectations Negative reviews/comments online or from close peopleReceiving too much marketing from them

Have you ever advised someone against buying products/services of a certain brand/company?

YesNo

If you ever stoppen buying or never buy online from a particular online shop, why?

High price of deliveryI do not trust themMy order was not deliveredNegative reviews/comments Delivered product didn't match the expectation

What do you think companies should do to reduce customer loss?

Better advertisements and promotionBetter customer serviceBetter quality of the products or servicesMore additional discounts and special offers for loyal customersLower price

Would you be willing resume or start buying product/services of the company, if they improve the areas you are dissatisfied with?

YesNoCan't say

Multilingual version Paslaugų teikimo sąlygos Privatumo politika Pranešti apie klaidą Trūksta funkcionalumo?[email protected]