Customer care process
Ima VU Student and Im doing a survay to indentify how many people know about UAB Perdanga. I am conserned if the customer are has been taking cared of
Age?
Gender?
Which type of temper you consider yourself in?
In which social class you consider yourself in?
Do you know about UAB Perdanga?
From scale 1 to 5 how good you think you kno about the company?
Where did you found out about this company?
Did you ever order their product?
If yes what did you order?
If no jump to question 17-20
Were you satisfied of the quality and price correlation of the product?
Were you satisfied of the quality and price correlation of the product?
Were you waiting for a long time to get your product?
Was the service provided by the customer care service levelled up your expectations?
In your opinion what were the major issues regarding the production and the process?
- communication
- rude people
- management
- lack of coordination
Does it affect the time of production?
Were you involved in any process of customer care what so ever
if yes how you were involved?
- seen the products before ordering
- seen how they work
- cominacion with managers