UAB "BODESA" customer service quality survey for 2022

We are very grateful that you have chosen cooperation with UAB "BODESA" for the implementation of business plans in 2022.

In order to make daily communication as smooth as possible, and to eliminate problems that may have arisen as soon as possible, we have prepared a survey in which we ask you to evaluate the competences, service quality, etc. of UAB "BODESA" employees. The questionnaire includes project and day-to-day orders. If the company you represent sends both project and day-to-day orders, please answer all the questions. If your company focuses only on a project orders, mark "Question not relevant" next to questions related to day-to-day orders, accordingly, if your company focuses only on day-to-day orders, mark "Question not relevant" next to questions related to project orders.

Please answer to the questions given, it will take up to 5 minutes.

 

Rezultatai yra prieinami tik autoriui

1. The name of the company you represent. ✪

2. Specify the type of orders you are sending. ✪

3. How quickly, usually, do you receive a commercial offer for inquiry you send for specific project? Mark whether the chosen term satisfies you (one answer option is possible). ✪

SatisfyingDoes not satisfyQuestion not relevant
The same day
1 - 2 days
3 - 5 days
5 - 7 days
Longer than a week
Only after repeating inquiry
Question not relevant

4.Does the employee responsible for the project (project manager) find out your needs, provide his observations, recommendations (e.g. regarding changing the structure of the glass unit, choosing an alternative type of glass, etc.)? ✪

5. How often does the project manager communicate with you regarding the questions/issues related to a specific project (e-mail, calls, meeting)? ✪

OftenRarelyNeverQuestion not relevant
A potential, estimated, but not yet confirmed project
Approved ongoing project
Question not relevant

6. Does the project manager ask you to leave a feedback about the specific already completed project: whether the progress of the project was accurate, the quality of glass units, delivery accuracy, etc.?

7. Name the term during which you usually receive an order confirmation from the order manager for your day-to-day orders? ✪

8. Does the order manager clarify your needs related to day-to-day orders, provide her observations, recommendations? ✪

9. The answers to your questions related to day-to-day orders, given by the order manager are clear (the answer is clear, consistent, providing all the details related to the order). ✪

10. Rate the professional competences of the order manager who's working with your day-to-day orders: ✪

Excellent (5)Very good (4)Good (3)Satisfactorily (2)Bad (1)Question not relevant
Acceptance, coordination and management of orders
Service culture, attentiveness and goodwill
Knowledge of glass products and production technologies
Communication skills and a positive attitude
Attention and analytical thinking
Management of problematic situations
Question not relevant

11. Please rate UAB "BODESA" customer service quality in different areas of activity? ✪

Excellent (5)Very good (4)Good (3)Satisfactorily (2)Bad (1)
Order submission, approval and administration
Project coordination and administration
Quality
Logistics

12. Please mark which customer service criteria is most important to you. ✪

(Rate on a scale of 0-5, where 0 is "not important at all" and 5 is "very important")
54321
Communication culture
Knowledge of glass products and production technologies
Problem management

13. Based on your experience, would you recommend UAB "BODESA" to others? ✪

(Rate on a scale of 0-10, where 0 is "I definitely wouldn't recommend" and 10 is "I would recommend")

Your suggestions and comments on how to improve cooperation.