Measurement of petrol stations brand image

Apklausa degaliniu ivaizdzio vertinimui
Anketos rezultatai yra viešai prieinami

1) Have you purchased fuel during last 1 month? ✪

(If you choose NO, move to a question number 14th)

2) How often do you purchase fuel?

3) What time of day you usually visit petrol stations?

4) How much money per month you usually spend for the fuel?

5) What category of goods and/or services do you usually buy at petrol stations?

(you are able to select more than one of criterias)

6) In which of these petrol stations you usually buy in?

7) Do you use any petrol station`s loyalty card?

8) Your opinion about “STATOIL” brand and their petrol stations. Please evaluate with the 7 point criteria given below. (1- means that first characteristic fits better, and 7 –means that second characteristic fits better).

1
2
3
4
5
6
7
Good quality production - Bad quality production
Modern - Not modern
Attractive brand - Unattractive brand
Good service - Bad Service
Wide product range - Narrow product range
No queues - Big queues
Comfortable exposition - Uncomfortable exposition
Cheap price - Expensive
Polite staff - Impolite staff
Clean environment - Dirty environment
For customers with low income - For customers with high income
Attractive promotions - Unattractive promotions
Honest - Dishonest
Recognizable - Not recognizable
Colorful - Gloomy
Small - Huge

9) Your opinion about “LUKOIL” brand and their petrol stations. Please evaluate with the 7 point criteria given below. (1- means that first characteristic fits better, and 7 –means that second characteristic fits better).

1
2
3
4
5
6
7
Good quality production - Bad quality production
Modern - Not modern
Attractive brand - Unattractive brand
Good service - Bad Service
Wide product range - Narrow product range
No queues - Big queues
Comfortable exposition - Uncomfortable exposition
Cheap price - Expensive
Polite staff - Impolite staff
Clean environment - Dirty environment
For customers with low income - For customers with high income
Attractive promotions - Unattractive promotions
Honest - Dishonest
Recognizable - Not recognizable
Colorful - Gloomy
Small - Huge

10) Your opinion about “ORLEN” brand and their petrol stations. Please evaluate with the 7 point criteria given below. (1- means that first characteristic fits better, and 7 –means that second characteristic fits better).

1
2
3
4
5
6
7
Good quality production - Bad quality production
Modern - Not modern
Attractive brand - Unattractive brand
Good service - Bad Service
Wide product range - Narrow product range
No queues - Big queues
Comfortable exposition - Uncomfortable exposition
Cheap price - Expensive
Polite staff - Impolite staff
Clean environment - Dirty environment
For customers with low income - For customers with high income
Attractive promotions - Unattractive promotions
Honest - Dishonest
Recognizable - Not recognizable
Colorful - Gloomy
Small - Huge

11) Your opinion about “NESTE” brand and their petrol stations. Please evaluate with the 7 point criteria given below. (1- means that first characteristic fits better, and 7 –means that second characteristic fits better).

1
2
3
4
5
6
7
Good quality production - Bad quality production
Modern - Not modern
Attractive brand - Unattractive brand
Good service - Bad Service
Wide product range - Narrow product range
No queues - Big queues
Comfortable exposition - Uncomfortable exposition
Cheap price - Expensive
Polite staff - Impolite staff
Clean environment - Dirty environment
For customers with low income - For customers with high income
Attractive promotions - Unattractive promotions
Small - Huge
Colorful - Gloomy
Recognizable - Not recognizable
Honest - Dishonest

12) Your opinion about “BALTIC PETROLEUM ” brand and their petrol stations. Please evaluate with the 7 point criteria given below. (1- means that first characteristic fits better, and 7 –means that second characteristic fits better).

1
2
3
4
5
6
7
Good quality production - Bad quality production
Modern - Not modern
Attractive brand - Unattractive brand
Good service - Bad Service
Wide product range - Narrow product range
No queues - Big queues
Comfortable exposition - Uncomfortable exposition
Cheap price - Expensive
Polite staff - Impolite staff
Clean environment - Dirty environment
For customers with low income - For customers with high income
Attractive promotions - Unattractive promotions
Small - Huge
Honest - Dishonest
Recognizable - Not recognizable
Colorful - Gloomy

13) Your opinion about “EMSI” brand and their petrol stations. Please evaluate with the 7 point criteria given below. (1- means that first characteristic fits better, and 7 –means that second characteristic fits better).

1
2
3
4
5
6
7
Good quality production - Bad quality production
Modern - Not modern
Attractive brand - Unattractive brand
Good service - Bad Service
Wide product range - Narrow product range
No queues - Big queues
Comfortable exposition - Uncomfortable exposition
Cheap price - Expensive
Polite staff - Impolite staff
Clean environment - Dirty environment
For customers with low income - For customers with high income
Attractive promotions - Unattractive promotions
Colorful - Gloomy
Recognizable - Not recognizable
Honest - Dishonest
Small - Huge

14) Your gender? ✪

15) Age group? ✪

16) What is your education? ✪

17) What is your nationality? ✪

18) What is your marital status? ✪

19) What is your income per month? ✪