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Impact of services innovation on customer satisfaction at Emirates Airline

Please spare between 2 to 4 minutes to complete this questionnaire for my MBA dissertation. 

My research intends to investigate the impact of services innovation  on customer satisfaction at Emirates Airline. 

All your responses will be treated strictly confidential. 

Your help and support are much appreciated.

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Over the past 12 months, have you travelled any airline?
Over the past 12 months, if travelled by any airline, please identify if you experienced any of the following:
What is your age?
What is your gender?
What is your occupation?
On average, how often do you use any of the following service innovations aboard?
Extremely oftenVery oftenFairly oftenNot so oftenI do not use at all
In-flight food and beverage service
Products offered in-flight (e.g. magazines, newspapers, amenity kits, blankets)
Airline frequent flier loyalty programs
New electronic interface (online check-in)
Additional services (airport lounges, chauffeur-drive)
Personalized services (special meal ordering)
Inflight wi-fi service
Inflight movies and music system
Please tick ALL that apply to how you have ever used in-flight service innovations? I have used service innovations to:
Has any of the mentioned service innovations affected your experience towards your flight?
If YES, how was your flight experience affected towards service innovations?
Over the past 12 months, have you travelled Emirates Airline?
How would you rate the following service dimensions at Emirates Airline?
ExcellentVery goodGoodFairPoor
Cabin crew new service delivery experience
In-flight entertainment newness and updates
Crew originality and newness by means of interaction to customer
New assortments of products/services in-flight
Overall, compared with what you expected, how would you rate the following service innovations at Emirates Airline?
Much better than expectedBetter than expectedAbout as expectedWorse than expectedMuch worse than expected
Cabin crew new service delivery experience
In-flight entertainment newness and updates
Crew originality and newness by means of interaction to customer
New assortments of products/services in-flight
Thinking of one of your recent flights, which of the following made your experience satisfied? Tick ALL that apply.
Overall, how important were the service innovations at one of your flights in terms of your experience and satisfaction?
Extremely importantVery importantFairly importantNot so importantNot at all important
Cabin crew means of service delivery
In-flight entertainment system
Cabin crew interaction with you
New assortments of products/services
How could Emirates Airline use service innovations to enhance your satisfaction and experience?